Brown Bear Bespoke

This website is owned by Brown Bear Bespoke

When we refer to “we”, “us” or “our”, we mean “BrownBearTailor”. Where we refer to “you” or “your” we mean you, the person using the Services.

These terms and conditions set out the legal terms that apply to your use of our website https://www.BrownBearTailor.com, any of its sub-domains and any other services that we provide (the “Services”).

Please read these Terms and Conditions carefully and make sure that you understand them before using our Services. Please note that by using our Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use our Services and we advise you to leave our website immediately. If you continue to use our website or if you order products from us, we will consider this as your acceptance of these Terms and Conditions.

1. Understanding these Terms and Conditions

Our Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of our Services, or between you and the Partners relating to the sale of the products.

Hence, we recommend that you print or save a copy of these Terms and Conditions for your records. Please note that we may modify or update our Terms and Conditions from time to time so please check our Website frequently.

2. Our services

We provide the Services to you through offline at our Trunk Shows.. When you purchase products at our Trunk Shows, you are purchasing from our agents.

The Services we offer allow you to search through the Website, book appointments with our style experts and purchase products. We source fabrics from a large number of fabrics mills/brands worldwide. Our Services also include arranging delivery of the products, providing you with customer service assistance and payment processing. As the contract for the purchase of the products is between you and us, we are legally responsible for selling the products to you.

Standard Delivery time is 6-8 weeks

In order to use our Services and buy our Products, you must be over 18 years of age.

3. Limitation of liability

If we fail to comply with these Terms and Conditions in providing our Services to you, we are responsible for any loss or damage you suffer that is a likely result of our breach of these Terms and Conditions. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was anticipated by you and us at the time you started using the Services. In no event will we be liable to you or anyone else for loss, damage, death or personal injury; fraud or fraudulent misrepresentation and any other liability which cannot be limited by law.

4. Products

We try to be as accurate as possible in the description of the products , we cannot guarantee that all details of the products are always accurate. The images of the products on the Website are for illustrative purposes only. We try to display colours accurately, but we cannot guarantee that the display of colours of the images in your computer accurately reflect the actual colour of the products.

If an item you have ordered is not as described, or of a lower quality, or does not fit you well, you can contact us and we will work on it to resolve the issue. Please refer to the section ‘Guarantee & Returns’ for further details.

The products sold by us are for your private use only. You need to agree that you will not use the products for any commercial, business related or re-sale purposes.

5. Orders and Payments

Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and us. All orders are subject to availability of the fabrics and/or products. After you place an order, we will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title and Risk to the product purchased will be passed on to you upon shipment of the product.

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are confirming that all details you provide are true and accurate. You must be an authorised user of the credit or debit card used to place the order and there must be sufficient funds in the account to cover the cost of your order.

After you place an order, you will receive an email confirming the receipt of your order. This email is only an acknowledgement for information purposes. The confirmation email will include a description of the products purchased in the order.

When you submit your order, we carry out a standard pre-authorisation check on your payment card and our products will not be dispatched until the details you have provided are verified.

6. Website Access

Your access to our Website does not include any commercial, unlawful or fraudulent use of the Website or its contents. You should not copy or use the Website for any commercial purposes without our prior consent.

We reserve the right to withdraw or make changes to the Website without notice. We may restrict access to all or parts of our Website. We will not be liable to you if the Website is unavailable at any time or for any period. You must not use the Website in any way that can cause it to be interrupted, damaged or impaired in any way. We have the right to terminate, suspend, withdraw, and/or amend your access to our Website in case you breach any terms and conditions.

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